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HughesNet Service Assurance.

Our Technicians restore service 99% of the time on their first onsite visit.

HughesNet understands how crucial having a consistent, fast internet connection is to you and your productivity. Hughes takes great pride in delivering quality service to your home or office in the even a problem occurs. Every Hughes package comes with our standard 24 month warranty and the option to add Service Assurance for just $5.95 per month.

What is Service Assurance?

HughesNet now offers you two ways to get extra protection on your Internet service: HughesNet® Service Assurance and HughesNet Service Assurance Plus. These services are designed to ensure your HughesNet service is restored in a quick and efficient manner should you have any issues.

Plans Include:

  • 24-Hour, Live technical support
    Call Toll Free 7 days a week
  • In-home service / Onsite business service
    Most service issues can be solved with a quick phone call. However, if your problem can't be fixed over the phone, a HughesNet certified technician will come to your home or business location to restore your service for a trip charge of only $29.95.

    On-Site Service includes:
    1. Diagnostic testing to determine the cause of the problem
    2. Power surge related repair
    3. Antenna realignments (using existing mounting configuration)
    4. Repair or replacement of malfunctioning equipment
    5. Cost of all parts required to restore service

  • Fastest response! Next business day or Second business day maintenance
    Hughes' nationwide network of certified technicians gives you the peace of mind to know you'll get professional technical support when you need it-at home or at your office

HughesNet Service Assurance HughesNet Service Assurance Plus
Second business day service
$5.95/month		 Next business day service
$12.95/month
Just $29.95 trip charge for onsite maintenance
Service Assurance and Service Assurance Plus are available to
all HughesNet subscribers.

* See Terms and Conditions for details.


*Activation Fees, Early Termination Fees and other conditions apply.
© 2006-2010 USSATELLITE.COM. All Rights Reserved. USSATELLITE is an independant retailer of HughesNet.

Early Termination: Lease Option: If you cancel within 30 days of activation: No Service Termination Fees are charged. You must return your HughesNet Modem, power supply and radio within 21 days from the time of termination or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). Note: You will not be refunded your $99 Upfront Fee or other installation charges and fees. If you cancel after 30 days of activation but before the end of your 24-month term commitment: You will be charged a $400 Service Termination Fee. You must return your HughesNet Modem, power supply and radio within 21 days from the time of termination or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter) If you cancel after the end of your 24-month term commitment: You must return your HughesNet Modem, power supply and radio within 21 days from the time of termination or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter)

Early Termination: Purchase Option If you cancel within 30 days of activation: No service termination fees charged. Note: You will not be refunded for installation charges or other fees.Subject to the conditions described below, you may return your HughesNet modem, power supply and radio for a $200 refund. If you cancel after 30 days of activation but before the end of your 24-month term commitment: You will be charged a $400 Service Termination Fee.Subject to the conditions described below, you may return your HughesNet modem, power supply and radio for a $200 refund.

**IMPORTANT - PLEASE READ: By providing your contact information to www.ussatellite.com on this Web site, you are expressly granting www.ussatellite.com permission to contact you by email, SMS text message, or telephone, even though you may have previously chosen to have your telephone number added to any Do-Not-Call List including lists maintained by www.ussatellite.com, or any local, state or federal government agency.

* Speeds based on the ElitePlus plan and compared to dial-up speeds of 53 kbps. Actual speeds may vary. Uninterrupted use of service and speeds are not guaranteed. Usage is subject to the Fair Access Policy.

† $100 mail-in rebate applies to the purchase of any new HughesNet system. Not applicable with the Lease option. HughesNet equipment and service must be purchased between 07/01/10 and 09/30/10. HughesNet service must remain active for a minimum of 31 days. Rebate submission must be received by 12/31/10. Other restrictions may apply. Offer void where prohibited or restricted by law. Visit www.rebate.hughesnet.com for details.

º Offer represents $20 savings on Home plan $59.99 monthly fee. All plans qualify for $20 savings for 3 months after mail-in rebate. On 4th month fee reverts to standard monthly fee for appropriate plan. Lease fee additional. Valid on orders between 5/20/10 - 9/30/10. Other restrictions apply. Offer void where prohibited by law. Visit legal.HughesNet.com for details.